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2010/08/29 - L'ITIS participe à la 9e Conférence internationale eGov

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Québec, le 29 août 2010 - Une délégation constituée de chercheurs de l'ITIS et de sa directrice, Marie-Andrée Doran participe présentement à la 9e édition de la Conférence internationale sur le gouvernement électronique qui se déroule du 29 août au 2 septembre à Lausanne, en Suisse.
Mme Doran et le chercheur Benoit Montreuil (Faculté des sciences de l'administration, FSA) ont organisé (en collaboration avec le chercheur Sehl Mellouli, également de la FSA) et dirigé le panel intitulé : What is the future of e-government services (2020-2030)? What should governments do from now on to get ready?
Contenu du panel (en anglais)
Governments around the world are increasing their presence on the web with online services that they provide to their citizens. Governments are committed to get easier interactions with their citizens [3]. To this end, governments aim to provide more efficient and integrated services. This upward trend will grow in importance in decades to come.
In fact, new technologies that are currently developed by research laboratories will be used at large scale in societies. These technologies, such as intelligent systems, have to be adopted by governments in order to offer better services to their citizens [2]. However, the emergence of new technologies leads to questions that must be discussed from now on so that governments can anticipate on these changes and be well prepared to offer appropriate and integrated services to their citizens.Preparing the future of e-government services means that governments have to think now what kind of services will be offered in 2020-2030.
Even if the technologies change quickly, governments have to be projected in the future as if it was tomorrow, in order to get ready. Governments are not at the same level of technological adoption and evolution, but they all will have to develop new ways to deal with citizens and maximize online services.The goal of this panel is to discuss both current and upcoming challenges of e-government development. The discussion will go through different subjects related to this topic. The panel will try to state what the future of e-government development would be like, to state on the future technologies that will appear on the market and how these technologies can be used in e-government development.Issues to be discussed.

Governments, taking into consideration the new technologies, have to adapt their strategies properly to follow up the technological changes. These strategies are part of enterprise architecture that each government has adopted. It is crucial that governments think about the new technological trends. However, this task is not always easy since new technological trends are not yet tested on real cases: they only have been in laboratories so far. Hence, the question that can rise is: How can governments develop their strategies in order to consider future technological development?
New technologies that will appear in the market are not necessarily developed for governments. Their purposes go beyond this scope. Hence, governments will face the challenge of adapting these technologies to meet their final objective that is best services offered to citizens and integration of all government services in a single entry point. Consequently, it is necessary that governments know how the new technologies will help them to offer integrated services for citizens.
The choice of new technologies is conducted by political orientations and budget availability. However, political issue has to be discussed, since it can be one of the barriers preventing the best use of new technologies by government agencies. There is always a huge gap between the production of technologies in research laboratories and their adoption at large in the society. The question that can be discussed is how the politic can help to shrink this gap and favor a better introduction of new technologies in government agencies.

The adoption of new technologies cannot be done without considering that these technologies should be not only used at central government agencies but in all government agencies.
However, the technologies adopted in central agencies are not always the same than those adopted in local agencies. This situation creates a technological gap between government agencies that may negatively influence the quality of services offered by governments to their citizens. Governments must insure that new technologies are adopted by all their agencies and not only by a part of them. Hence, the following question will be discussed in the panel: what specific needs do local agencies have and how can they adopt new technologies? How to reach citizens of distant areas and take their specific needs into account?Finally, the panel will address the issue of the future generations of citizens. The future citizens to be served in 2020-2030 are those who are 10-20 years old today. The new generation is completely different of its predecessor since this generation was born with technology. Their perception of government services will be based on the technologies adopted by them. Consequently, it is very important that governments consider since now the evolution of the society and the habits of the upcoming generation.

This panel proposal will try to offer some keys helping to respond, from a North-American perspective, the changes that will take place in few years from now.
The panelists
  • Euripidis Loukis, Assistant Professor of Information Systems and Decision Support Systems at the Department of Information and Communication Systems Engineering, University of the Aegean;
  • Benoit Montreuil, Faculty of Administration Sciences at Université Laval in Québec City. He is a founding member of the CIRRELT research center;
  • Theresa Pardo, Associate Research Professor, Public Administration and Policy, Director of the Center for Technology in Government, University at Albany, SUNY;
  • Marie-Andrée Doran, Director, Institute for Information Technologies and Societies, Université Laval, Canada.
Une conférence internationale

The Europe-based Annual International IFIP e-government conference is one of three core conferences, which present the state of the art in the study domains of eGovernment and eGovernance. Over the years, through the organisation of its Europe-based conferences, the EGOV community has provided important guidance for research and development in this fast-moving domain of study. We seek innovative and scholarly sound contributions. Accepted papers of completed research will be published in Springer lecture Notes in Computer Science (LNCS). Ongoing research and project papers will be published in Trauner proceedings.

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Pour information ou entrevues:
Sophie Allard, chargée de communication
Institut Technologies de l'information et Sociétés (ITIS)
418 656-2131, poste 6605 ou